Frequently Asked Questions

  1. How do I know if I need to have a glass repair or replacement?
  2. How do I know if I have insurance coverage for auto glass?
  3. How long does a glass replacement or windshield repair take?
  4. What if my insurance network company tells me I have to use another shop?
  5. What kind of guarantee do you offer?

  6. Not see an answer to a question?? Click here to email us !!!

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How do I know if I need to have a glass repair or replacement?

Insurance companies now more then ever will encourage repair over replacements whenever possible! Most insurance companies waive deductibles for windshield repairs. It is always recommended that the windshield be replaced if the glass damage is larger then a quarter or is in the line of vision (see Chart Below). Apex Glass is happy to repair rock damage whenever possible and in most cases it is no cost to you!

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How do I know if I have insurance coverage for auto glass?

Auto glass replacement or repair is covered under your comprehensive portion of your auto insurance. If you have full comprehensive insurance on your vehicle, auto glass repairs should be covered. In the event you are unsure about your coverage or have questions we would be happy to assist you by contacting your insurance company to determine the type of coverage you have.

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How long does a glass replacement or windshield repair take?

An auto glass replacement may vary depending on the piece of glass replaced but will usual take around one and a half hours. Depending on model. Our experienced repair technician usually take between 15 and 20 minutes to complete a simple rock chip repair. The manager will inform you if more time is needed for any work necessary on your particular vehicle.

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What if my insurance network company tells me I have to use another shop?

State Law allows you to choose Apex Glass for all of your auto glass needs. Remember to let your insurance company or network know you have already chosen Apex Glass to do the work and that we abide by your insurance companies pricing guidelines and restrictions. Please do not be mislead by network claim centers, state law allows you to choose any glass company you wish for your auto glass repair and replacement needs.

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What kind of guarantee do you offer?

 

We guarantee all material and workmanship free of defects and leaks for as long as you own your vehicle.

We also will repair, free of charge, any repairable rock peck for a period of 30 days after your purchase

 

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Gary M Brown
Copyright 2004 [Apex Glass Service]. All rights reserved.
Revised: 03/19/12.